Shipping Policy

**Click to view COVID-19 Shipment Delay Notice**

RegisBox ships anywhere in the world, except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna.

Order Processing Time

Orders are processed within 2-5 business days of placement unless otherwise stated. 

Delivery Time

  1. Free shipping: We provide free shipping worldwide. We use a special shipping line to United States, United Kingdom and Germany which takes 8-12 business days to arrive; For the other countries, it takes 10-20 business days on average.
  2. Expedited shipping: Express shipping via DHL, which takes 3-7 business days to deliver. Shipping fee will calculate on cart page. Please note that DHL cannot deliver package containing lithium batteries, i.e. power banks and watches.

Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you an order completed email containing the tracking number.

Order Tracking

You can track your order here. 

If the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the correct shipping address, we are not able to process any refund or replacement for free and you may need to place the order again. 

Refund Policy

We are not responsible for any shipping delays that may be affected by customs, natural occurrences, transfers from postal facilities to the local carrier in your country or air and ground transportation strikes or delays.

Incorrect Addresses and Undeliverable Packages:
Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional USD$15 charge if a re-shipment is needed.

Orders that have been deemed undeliverable by the courier and have been returned to us are subject to a charge of 20% order value as a restocking fee. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.

Defective or Faulty Items:
If there is a problem with your order, please contact us within 30 days from the date you received the items. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Learn more in our Return Policy.

Customs & import taxes

Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax.  These charges are the responsibility of the buyer. RegisBox is not liable to these additional charges once the package is shipped to you.

RegisBox are not responsible for delays caused by the customs department in your country.

Additional costs or delays may occur during international shipment. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

RegisBox wishes every customer will have a wonderful shopping experience here. Please feel free to contact us if you have question, feedback, or anything you would like us to know. When you are unsatisfied with our products or service, we truly expect you to reach us first before leaving negative reviews.

Enjoy shopping at RegisBox.Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our web sites.