Shipping & Return

Shipment Information

  • RegisBox ships anywhere in the world, except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna.
  • Orders are processed and shipped within 2-5 business days of placement unless otherwise stated. After the confirmation of the order, the items will be shipped from our warehouse in Asia.

We also provide express shipping via DHL, which takes 3-7 days to deliver. Shipping fee will calculate on cart page. Please note that DHL cannot deliver package containing batteries, i.e. power banks.

The picture below shows average shipping time via standard shipping for each region.

RegisBox -

Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you an order completed email containing the tracking number.

 

Refund Policy

You can get full refund if an item has not been shipped. If you would like to file a refund due to wrong order, please contact us via [email protected] within 24 hours upon placing the order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

 

Return Policy

RegisBox are able to proceed the return within 14 days from the date you received the items if they are damaged or defective. The items must be in original condition. In order to begin the return and process, please send an email to [email protected], including photos or videos that are clear and sufficient to illustrate the problems you mentioned. Otherwise your claim might be rejected.

Please confirm the address with us before you return the items. Also, kindly note that the logistic fee is on customer’s expense.

 

Customs & import taxes

Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax.  These charges are the responsibility of the buyer. RegisBox is not liable to these additional charges once the package is shipped to you.

RegisBox are not responsible for delays caused by the customs department in your country.

Additional costs or delays may occur during international shipment. RegisBox sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

 

RegisBox wishes every customer will have a wonderful shopping experience here. Please feel free to contact us if you have question, feedback, or anything you would like us to know. When you are unsatisfied with our products or service, we truly expect you to reach us first before leaving negative reviews.

Enjoy shopping at RegisBox.