Have questions? You are more than welcomed to contact us!

Please read the FAQs first as many problems can be immediately fixed there. 


Our order processing time usually takes 2-5 business days(excluding weekends and holidays). Once we ship out your order, You should receive a shipping notice to the email you provided. Please check your Promotions, Updates and Spam folders in your email inbox.

If you haven’t received our order confirmation email or shipping notice, it’s possible that an incorrect email address was provided during checkout. To resolve this issue, please contact us via the contact form below.

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.

If the order has not been shipped yet, we’ll process your refund right away. Please contact us via the contact form below.

Please refer to our Shipping Policy for more information, thank you.

If you ordered more than one product, it’s very likely that they will arrive separately as our products are shipped from various warehouses. You should receive tracking for each parcel .

If you’re still unsure about the whereabouts of your missing item, please contact us via the contact form below.

We apologize for any inconvenience caused by receiving an incorrect item. Our team will work with you to promptly resolve the issue. Please contact us via the contact form below.

The tracking information sometimes is not up to date. Please kindly wait 2-3 days and the package should arrive later.

If the package still not shows up, please contact us via the contact form below.

Some phone models may not be available for certain designs, some designs are exclusive for the Apple iPhone series.

We can make a custom phone case using your own image! We suggest using a clear portrait image with a resolution of at least 1000 x 2000 pixels.

Please send us the image to our email info [at] regisbox.com after placing an order.

To make a custom phone case, please find the product link below:

▸Visit Custom iPhone, Samsung A/S/Note series, Google Pixel, Asus, Huawei, LG, Motorola, Nokia, Sony, OnePlus, Oppo phone cases.

▸Visit Custom Samsung Flip/Fold series phone cases.

There are many factors come into play. Please visit our troubleshooting guide for more information.

If the troubleshooting doesn’t work, please contact us via the contact form below.

If the product page indicates that the case cover is dockable, then it can put on the TV dock without the need of removing the case.

Please refer to the installation video guide and ensure the back of the case is securely fastened before placing it on the charging dock.


Contact Form

In case the FAQs did not address your query, message us via the chatbot located at the lower left corner or complete the form below.

For order tracking, please visit Track Order page.