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Have questions? You are more than welcomed to contact us! 

Please read the FAQs first as many problems can be immediately fixed there. 

 

Frequently Asked Questions

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.

If the order has not been shipped yet, we’ll process your refund right away. Please contact us using the form below.

Our order processing time usually takes 2-5 business days. Once we ship out your order, You should receive a tracking number and invoice to the email you provided. Please check your spam or promotional folder.  Here is our Order Tracking Page.

Most orders can be delivered within 8-20 business days. Sometimes It can take up to a month to arrive due to delay in custom clearance, so please be patient. 

For more information, please check our Shipping & Return policy first as many problems can be immediately fixed there. 

If you ordered more than one product, it’s very likely that they will arrive separately as our products are shipped from various warehouses. You should receive tracking for each parcel . If you’re still unsure about the whereabouts of your missing item, please contact us using the form below.

The tracking information sometimes is not up to date. Please kindly wait 2-3 days and the package should arrive later.

If the package still not shows up, please contact us using the contact form below. 

Wireless charging is prone to error, there are many factors come into play. Please visit our troubleshooting guide for more information.