Wireless Charger User Manual & Troubleshooting Guide
*Updated: Nov 2020*
1. Connect your charger to power using the included cable. Use a power adapter(not included) that has at least 5V/2A output.
2. Place the charger on a level surface and put your phone on the charger with the display facing up, place it in the center of the charger or in the location recommended by manufacturer.
If your phone vibrates—when it gets a notification, for example—your phone might shift position. This can cause the charging mat to stop providing power to your phone. If this happens often, consider turning off vibration or turning on Do Not Disturb to prevent movement.
Find out if your smartphone is compatible with Qi standard by viewing the list below. If your phone does not support wireless charging, you can use a wireless charging receiver instead, allowing even much older devices to support wireless charging.
Apple iPhone: 12, 11, 11 Pro, 11 Pro Max, XS Max XS, XR, 8, 8 Plus,
Samsung Galaxy: S10 Plus, S10, S10e, Note 9, S9, S9+, Note 8, S8, S8+, S7, S7 Edge
Sony: Xperia XZ3, Xperia XZ2 Premium, Xperia XZ2
Nokia: 9 PureView, 8 Sirocco ; Huawei: P30 Pro, Mate 20 Pro
Google: Pixel 3 XL, Pixel 3, Nexus 6, Nexus 5
BlackBerry: Priv, Passport, Z30
For devices that are not on the list, as long as your phone is Qi-compatible, the wireless charger should work with the device.
If your phone does not charge, follow the troubleshooting guide below.
1.Make sure your phone supports Qi wireless charging. Take off your phone case and remove any metal objects, then test the charger.
2. Try to restart your phone, then test the charger.
3. Reposition your phone to make sure that your phone’s charging pad is aligned correctly so that the Qi charging pads are lined up to receive wireless charging. Try picking up your phone and putting it back down at the center. Some phone’s charging pad can be off center.
4. Try different cables and wall adapter. We recommend adapters that are Quick Charger 2.0/3.0 certified with 5V/2A output or more. Some cables may be damaged or some wall adapter may not provide enough power.
5. Check if the wireless charger is properly plugged in and if it is connected to a power source.
6. Try another phone with wireless charging feature and test if it works on the charger. For some devices, software updates may cause wireless
7. Some phones will only fast charge on wireless with the manufacture’s own charger. If your phone charges slowly, verify your phone’s Qi charging compatibility and it’s max charging speed.
If you have tried the above suggestion but the charger still doesn’t work, please contact us with your order number and your phone brand + model so we can help you further.
Thank you for reading this troubleshooting guide!